Reservations cancelled at least 24 hours prior to pick-up time will be refunded in full. Reservations for any type of shuttle service, whether shared or private, cancelled within 24 hours of pick-up time are non-refundable, however, you will receive an open credit for a future trip in the amount purchased. Credits cannot be applied to existing reservations. Credit may be redeemed for new reservations only. This credit is good for an entire calendar year and can be transferred to another person. By entering your credit card information and completing the reservation, you agree to this cancellation policy.
Q: What happens if a guest tests positive for coronavirus... will they get a 100% refund?
This is a case-by-case basis. If the guest is within 24 hours of their trip time and cancels their trip due to a positive COVID test, you will need to pass all of their information off to your manager on duty to decide how we will handle that situation.
A: If a guest doesn’t want to take their recommended shuttle time that Hudson suggests when making their reservation, they will be opting out of this cancellation policy. They’ll still be able to cancel their shuttle for a 100% refund back to them outside of 24 hours before their trip, but if there are unforseen circumstances during their travels that makes them miss their shuttle we most likely will not issue a credit for the guest.
Reservations cancelled at least 72 hours prior to pick-up time will be refunded in full. Reservations cancelled within 72 hours will be turned into a 100% trip credit with Peak 1 Express.
Hourly services are nonrefundable and guest will sign a contract that is made by a Sales Supervisor or Call Center Manager to agree to this policy.
Pets are not permitted on shared shuttles other than service animals. Service animal papers are required, but we legally cannot ask to see these papers. If a guest would like to bring a non-service animal on board, they will have to book a private shuttle.
Guests are limited to 3 bags per person, including carry on items and sports equipment. In order to accommodate additional oversized luggage, Peak 1 Express must be contacted in advance and additional charges may apply. Peak 1 Express is not responsible for bags or items in bags that are lost or damaged.
During holidays and othe rbusy times, Peak 1 Express may operate vehicles other than the Mercedes Sprinters and SUVs.
Peak 1 Express will not be responsible for delays causing missed flights that are the result of inclement weather, unforeseen road closures, highway construction, abnormally heavy traffic, traffic that is being metered by the Colorado Department of Transportation, or any other conditions. During Holidays and peak travel days, please be aware that weather, traffic or unforeseen road closures can severely impact travel times in the mountains. Availability may be limited for last minute changes.
Peak 1 Express waives any responsibility for missed flights, change fees, lodging costs, or any other additional costs incurred as a result of a missed flight or shuttle connection. Guests that choose pickup times that are not recommended by a Peak 1 Express transportation specialist realize that they are greatly increasing the risk of
missing flights or shuttle connections and will not hold Peak 1 Express responsible.
Peak 1 Express would like to encourage all guests to plan accordingly for their travel. Guests should consider purchasing travel insurance to cover potential for missed flights and resulting expenses.