Call Diagnosis: https://justcall.io/app/call-diagnosis
Click the above link to be taken through a process to diagnose the issue.
Start a support chat with JustCall. Login to JustCall’s website (https://justcall.io/app/index) using your credentials (or the dispatch credentials). On the bottom right side you’ll see a chat icon. Click the icon, then click the Send Us a Message button.
Email [email protected] and [email protected]. Please CC ([email protected]); they’ve got a flag on emails that come from Jocelyn to be marked as High Priority.
Slack Jocelyn Criswell directly. If you aren’t getting a response from them or need more help, please use Slack, not email. If it’s an emergency and has been classified as such by your department head or by Alison, they are able to contact Jocelyn outside of her usual hours.
Internal use only. Tickets are submitted to Jocelyn for review and follow up.
Please note that Jocelyn’s schedule is Monday-Thursday 8am-6:30pm. Tickets submitted outside of those hours will be handled upon return. If the matter is urgent, please reach out to JustCall directly on the channels listed above. If it has to do with team settings or creating a user, etc., this is a great way to get that in front of Jocelyn.